Terms and conditions of purchase
Last updated: November 2026
1. General information
In compliance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (Ley 34/2002 de Servicios de la Sociedad de la Información y de Comercio Electrónico, LSSI-CE), we inform you that this online shop (vinnalia.com and its international domains, hereinafter Vinnalia) is owned by:
- Company name: LICORES AMABLE, S.L.
- CIF (tax ID): B87066759
- Registered address: Calle Belgrado 65 posterior, 28232 Las Rozas (Madrid), Spain
- Email: info@vinnalia.com
- Telephone: 630 024 246
2. Purpose and acceptance
These terms govern the use of the website and the purchase of products through it. Please read them carefully, together with our Privacy Policy, before placing an order. By completing a purchase, the customer declares that they have read and accepted them. You may save or print them at any time.
Vinnalia may amend these terms. Each order is governed by the terms in force at the time it is placed.
3. Sale of alcoholic beverages and legal age
The products in this shop are alcoholic beverages. To make a purchase you must be over 18 years of age and have the legal capacity to enter into contracts. By placing an order, the customer declares that they meet this requirement. Orders will only be delivered to a person of legal age, and the carrier may request proof of identity upon delivery.
Vinnalia reserves the right to cancel any order if there are reasonable grounds to believe that it has been placed by a minor or fraudulently.
4. Use of the website
The user undertakes to:
- Use the website solely to browse products and place legitimate orders.
- Not place false or fraudulent orders.
- Provide true and complete contact and delivery details.
5. Products, vintages and images
We take great care to ensure that the information for each product (name, vintage, format, alcohol content and photograph) is accurate. Images are for illustrative purposes only, and the label may show minor design variations depending on the batch.
If the product received does not match the order (for example, a different item, a different vintage from the one stated on the product page or a product clearly different from the one shown in the image), the customer is entitled to an exchange or refund in accordance with section 11.
6. Availability
All orders are subject to availability. If, once the order has been placed, a product is not available, we will inform you by email or telephone. The customer may choose between a full refund of the amount paid for that product or its replacement with another product of similar characteristics and price.
7. Prices
Prices are shown in euros and include VAT and any other applicable taxes. They do not include shipping costs, which are shown separately before payment.
The applicable price is the one in force at the time the order is placed. Vinnalia may change its prices at any time, without this affecting orders that have already been confirmed.
Shipments to the Canary Islands, Ceuta and Melilla are exempt from Spanish VAT. The taxes and duties of each territory (IGIC, IPSI, customs, etc.) may apply and shall be borne by the customer.
8. How to place an order
- Add the products you want to your basket.
- Click “Checkout” and enter your contact details and delivery address.
- Review the order summary, including the products, shipping costs and total amount.
- Choose your payment method and confirm the purchase.
You may modify or cancel the order up until payment. Once payment is confirmed, the order is firm and binding. You will receive an email confirming your order with its details, together with the corresponding invoice.
The contract is concluded in Spanish. Vinnalia keeps a record of each order, which serves as proof of the transaction.
9. Payment methods
Payment is made when the order is confirmed, through a secure payment gateway. We accept:
- Credit or debit card: Visa, Mastercard, Maestro, American Express and UnionPay.
- Apple Pay, Google Pay and Shop Pay.
- Bizum.
- Local methods depending on the country of delivery, such as Bancontact, iDEAL | Wero or MB WAY.
The methods available for your order are shown on the checkout page. Vinnalia does not store your card details.
10. Shipping and delivery times
Mainland Spain:
- Orders under €75: shipping costs of €4.50.
- Orders of €75 or more: free shipping.
- Delivery time: 24/48 working hours from order confirmation.
Balearic Islands, Canary Islands, Ceuta, Melilla and the rest of Europe: shipping costs are calculated automatically at checkout, based on destination and weight, and are shown before payment. Delivery time depends on the destination.
Delivery times are approximate and do not include Saturdays, Sundays or public holidays. Should there be a significant delay, we will let you know.
Receiving your order: we recommend that you check the parcel upon delivery. If it shows signs of impact, breakage or liquid stains, please inform the carrier. For any issue with your order, please write to us at info@vinnalia.com within 24 hours of delivery, stating your order number and attaching photographs of the product and the packaging. This will allow us to arrange a replacement as quickly as possible.
11. Incorrect or defective products
If you receive a product other than the one ordered (a different item, vintage or format, or a product that does not match the image on the product page), or a product damaged in transit, Vinnalia will cover:
- Collection of the product, at no cost to the customer.
- Shipment of the correct product or, if this is not possible or the customer so prefers, a full refund, including shipping costs.
All of the above is without prejudice to the legal guarantee of conformity provided for in the Spanish General Law for the Protection of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios).
12. Cancellation of orders by Vinnalia
Vinnalia may refuse or cancel an order in the event of suspected fraud, if the buyer does not meet the age requirement, if there is an obvious error in the published price or if there is a pending dispute with the customer. In all cases, any amount paid will be refunded in full.
13. Data protection
The personal data provided are processed in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (Ley Orgánica 3/2018), for the purpose of managing your order and the business relationship. You can find full information and details on how to exercise your rights in our Privacy Policy.
14. Customer service and complaints
For any query, issue or complaint, you can contact us:
- Email: info@vinnalia.com
- Telephone: 630 024 246
- Postal address: LICORES AMABLE, S.L., Calle Belgrado 65 posterior, 28232 Las Rozas (Madrid)
We will reply as soon as possible and in any event within a maximum of one month. If you are not satisfied, you may contact the consumer authorities of your autonomous community or, for purchases made from another European Union country, the European Consumer Centre.
15. Applicable law and jurisdiction
These terms are governed by Spanish law, in particular the LSSI-CE and Royal Legislative Decree 1/2007, General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007, Ley General para la Defensa de los Consumidores y Usuarios). For any dispute, if the customer is a consumer, the courts of the customer's place of residence shall have jurisdiction.
